Terms of Service

These Terms incorporate our Privacy & Cookie Policy, which can be found at https://nurturey.com/home/privacy.

Our Privacy Policy sets out the terms on which we collect, process, share and store any personal data we collect from you, or that you provide to us. You can choose who can view your content and activities, including your photos, as described in the Privacy Policy. We will ask you to agree to our Privacy Policy before using our Services.

Our Cookie Policy sets out information about the cookies on our Site.

If you use our App, the App Store Terms (if you use an Apple/iOS device) or the Google Play Terms (if you use an Android device) also apply.

Our Site, http://www.nurturey.com and the App is owned and operated by the Company, which is registered in England and Wales under company number 08998552 and has its registered office at 9 Willett Way, Petts Wood, Orpington, Kent, England, BR5 1QB.

We may revise these Terms at any time by amending this page. Please check this page from time to time for any changes, as they are binding on you upon your first use of the Site or the App after the changes have been introduced. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions that are current and in effect will prevail (unless it is expressly stated otherwise).

We may update our Site or App from time to time, and may change the content and Services at any time. However, please note that any of the content on our Site or App may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site or App, or any content on it, will be free from errors or omissions.

We do not guarantee that our Services, our Site, our App, or any content on it, will always be available or be uninterrupted. Access to our Site or App is permitted on an “as is” temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site or App or Services without notice. We will not be liable to you if for any reason our Site or App is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site or App.

You are also responsible for ensuring that all persons who access our Site or App through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

In order to use our Services, you will need to register with us and set up an account. Accounts are free of charge. The information you provide on registration must be accurate, complete and kept up-to-date. If you submit any information that is false or deliberately misleading, we may suspend or terminate your use of the Site and/or App. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You may register and sign in to the Site or App either using your email address, NHS Login, Apple ID or your Facebook account. If you sign in or link your account via 3rd party login, you grant us access to your data held by that 3^rd party login account (pursuant to the terms of the relevant account).

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@nurturey.com. We will not be liable for any unauthorised use of your account.

You may close your account at any time by writing an email to us on support@nurturey.com.

We reserve the right to close your account if your account remains inactive for more than 12 months. We may also choose to close your account if we believe that you are misusing your account or that you are acting in breach of these terms and conditions, or for any other reason at our discretion.

When we close your account, you may not receive prior notice or warning of such closure.

We are the owner or the licensee of all intellectual property rights on our Site and App, and in the tools and material published on it. Those works are protected by intellectual property laws (including copyright and trademark laws) and treaties around the world. All such rights are reserved and, subject to the below, you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner re-use content from our Site and/or App unless given express written permission to do so by us.

You may print off one copy and may download extracts of any page(s) from our Site or App for your personal use. You may draw the attention of others within your organisation to content posted on our Site or App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site or App must always be acknowledged.

You must not use any part of the content on our Site or App for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site or App in breach of these Terms, your right to use our Site or App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You agree that you will not use our intellectual property rights in any way other than allowed under these Terms and any infringement by you thereof will be a material breach of these Terms.

The content on our Site or App is provided for general information only. It is not intended to amount to advice on which you should rely. It is your responsibility to ensure that any Services or information available through the Site or App (either directly or indirectly) meet your specific requirements.

Although we make reasonable efforts to update the information on our Site and App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site and App is accurate, complete or up-to-date.

General terms

9.1 We may from time to time offer various products and/or services through our Site or App. These products and services may be provided by Nurturey and/or by other third party retailers or service providers. Where the products or services are provided by Nurturey, these terms and conditions shall apply. Where those products or services are provided by third parties, the terms of the third party supplier may also apply in addition to these terms and conditions.

9.2 We will notify you when a third party is involved in a transaction, and you agree that we may disclose your personal information related to that transaction to a third party supplier for the purpose of fulfilling your order.

9.3 Nurturey Nook orders will be fulfilled and delivered by Health Counter Limited (company no. 06646711; registered office at 5 Peterwood Park, Peterwood Way, Croydon, CR04UQ; GPhC reg no.: 1121830)

By purchasing Nurturey Nook products and services, you expressly agree to Health Counter Limited terms and conditions

Read Health Counter Limited terms and condition: https://www.thehealthcounter.com/terms-conditions

9.4 Nurturey Rx orders will be fulfilled and delivered by Health Counter Limited (company no. 06646711; registered office at 5 Peterwood Park, Peterwood Way, Croydon, CR04UQ; GPhC reg no.: 1121830)

By purchasing Nurturey Rx products and services, you expressly agree to Health Counter Limited terms and conditions

Read Health Counter Limited terms and condition: https://www.thehealthcounter.com/terms-conditions

Products and service availability

9.5 While the Nurturey app for health records and information can be accessed and used from anywhere in the world, the Nurturey Nook feature to purchase curated care boxes is only intended for use by people resident in the UK. We do not accept orders from outside of the UK.

9.6 While the Nurturey app for health records and information can be accessed and used from anywhere in the world, the Nurturey Rx feature to purchase prescriptions is only intended for use by people resident in England. We do not accept orders from outside of England.

9.7 By placing an order for products through our Site or App, you warrant that:

How The Contract Is Formed Between You And Us

9.8 You may place an order to purchase products or services offered through our Site or App by following the onscreen prompts after clicking on the item you are interested in. You may submit your order by clicking the "Make Payment" button on the "Order Confirmation" page. At this point you will be asked for the 'Card Holder Details' or other payment options such as Apple Pay and 'Payment Details', your order is not confirmed until the Pay' button is clicked within the 'Payment Area'.

9.9 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched or the service is being delivered (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

9.10 Our contract with you will relate only to those products or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products or services which may have been part of your order until the dispatch of such products or services has been confirmed in a separate Dispatch Confirmation.

9.11 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

9.12 We may be unable to process your order if:

9.13 We do not sell products or services to children. If you are under 18, you may use our site only with the involvement of a parent or guardian.

Delivery

9.14 We will deliver the products to you in accordance with the delivery information provided by you while placing the order.

9.15 We may deliver all products comprised in your order in one delivery or in different deliveries. We will deliver directly to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

9.16 We will usually be able to deliver to all parts of mainland England, Scotland, Wales and Northern Ireland. If for any reason, we are not able to collect or delivery to your address, we shall let you know.

9.17 Delivery times are indicative only. Whilst we will make every effort to ensure that collections and deliveries are made in good time, we cannot guarantee any stated delivery times.

9.18 You are solely responsible for ensuring that we are able to make delivery to the address given and that you are available to accept delivery at this address on the delivery date. You must inform us as soon as possible if you know that you are not going to be in to accept delivery. If you fail to inform us in good time of your inability to accept any agreed delivery, you may be liable for additional delivery and/or storage costs.

9.19 If our delivery service partner is unable to deliver the products, and such failure is due to the fault of the customer, we may agree to arrange for re-delivery. However, we reserve the right to make a charge for the costs of such re-delivery if the re-delivery was necessary due to the customer’s actions. 

9.20 An indicative list of the situations where a failure to deliver will be responsibility of the customer includes, where you have provided the wrong address or where there is no person available at the address to accept the delivery.

Risk and ownership

9.21 Once delivered, the products ordered become your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept and liability for their loss, damage or destruction after they have been delivered.

9.22 Ownership of the Products will only pass to you on delivery of the products to you or when we receive full payment of all sums due in respect of the products, (including delivery charges) whichever is the later.

Price and payment

9.23 The price of any products or services will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but may exclude delivery costs, which will be added to the total amount due once you have added the product in the cart and before you proceed for checkout.

9.24 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

9.25 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the "Order Summary" page.

9.26 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

9.27 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a product's correct price is different from the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

Cancellation, returns and refund policy

9.28 To cancel your order, please contact us on support@nurturey.com. You will be required to provide your order number and maybe asked to confirm your account or delivery address details. If the order has not been dispatched prior to that time, we will be able to cancel the order.

9.29 In all other cases, you have a statutory right to return any product to us within 14 days of receiving it, subject to the following terms:

9.30 If you wish to return a product, contact us on support@nurturey.com. You will be required to provide your order number and maybe asked to confirm your account or delivery address details.

9.31 Once your return has been approved, you will be given a unique returns reference that will be required in order to process your return. Our customer service team will be happy to advise and assist you through this process in order to resolve your issue in a speedy and convenient manner.

9.32 Please note: if your return does not have the unique returns reference visible on the outside of your returned parcel your return may not get processed.

9.33 If your return has been approved, your credit/debit card will be refunded in the applicable amount. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

9.34 Our policy on cancellations, returns and refunds does not affect your statutory legal rights. Please read our Terms of Service which can be found on our app.

● use of, or inability to use, our Site or App;

● use of or reliance on our Services or any content displayed on our Site or App;

● loss of profits, sales, business, or revenue;

● loss of data, information or images stored on our Site or App;

● business interruption;

● loss of anticipated savings;

● loss of business opportunity, goodwill or reputation; or

● any indirect or consequential loss or damage.

A. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it or uploading it to the Site or the App. You agree to indemnify us for any loss suffered by us as a result of your breach of this section.


B. Permission to Use Your Content. By posting, submitting or transmitting Your Content on or via our Site or the App, you grant us a licence to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help us function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote Your Content and use it to deliver our Services to you.


C. Rights You Grant to us. You can choose who can view Your Content and activities, including your photos, as described in our Privacy Policy. By posting Your Content to any public area of our Site or App, you grant us a non-exclusive, worldwide, royalty-free, fully transferable, sub-licensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to operate and promote the Site and the App, in any formats and through any channels, including across any third-party website or advertising medium. Any of Your Content posted to your private profile will not be promoted, shared or accessible to third parties except to those whom you have invited to join your private Nurturey “family” (family includes users who have been added explicitly by the family members and family admin). Users may not copy, distribute, publicly display, reproduce, or create derivative works based on other user’s content without first obtaining the express written permission of the user to whom such content belongs.


D. Reporting Unauthorized Content. We take intellectual property rights very seriously, and are committed to following appropriate legal procedures to remove infringing content from our Site or App. If content that you own or have rights to has been posted to the Site or the App without your permission and you want it removed, please contact us support@nurturey.com. If Your Content infringes another person’s intellectual property, we will remove it if we receive proper notice. If any third party claims that any material posted or uploaded by you to the Site or the App violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them. We’ll notify you if that happens.


E. Inappropriate, False or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted via the Site or the App (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms (including the Content Standards set out in paragraph 15 below). You also agree not to post any content that is false and misleading or uses the Site or the App in a manner that is fraudulent or deceptive. We will not be responsible, or liable to any third party, for Your Content or the accuracy of any materials posted by you or any other user of the Site or the App.

● In any way that breaches any applicable local, national or international law or regulation.

● In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

● For the purpose of harming or attempting to harm minors in any way.

● To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in the next paragraph (Content Standards).

● To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

● To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.


You also agree:


● Not to reproduce, duplicate, copy or resell any part of our Site or App in contravention of these Terms.

● Not to access without authority, interfere with, damage or disrupt:

● Be accurate (where they state facts).

● Be genuinely held (where they state opinions).

● Comply with applicable law in the UK and in any country from which they are posted.

● Contain any material which is defamatory of any person.

● Contain any material which is obscene, offensive, hateful or inflammatory.

● Promote sexually explicit material.

● Promote violence.

● Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

● Infringe any copyright, database right or trademark of any other person.

● Be likely to deceive any person.

● Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

● Promote any illegal activity.

● Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

● Be likely to harass, upset, embarrass, alarm or annoy any other person.

● Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

● Give the impression that they emanate from us, if this is not the case.

● Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

● Immediate, temporary or permanent withdrawal of your right to use our Site and App (including suspension or termination of your account).

● Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site and App.

● Issue of a warning to you.

● Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

● Further legal action against you.

● Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.